Name: Schmidt Sales & Service
Address: Jefferson St, Macon, MS, 39341, US
Telephone: (662) 361-8884
Price range: $$

Question 1

What geographical areas do you serve, and how long has Schmidt Sales & Service been in business?

Accepted Answer

Schmidt Sales & Service is located on Jefferson St in Macon, Mississippi, and proudly serves residential and commercial customers across Noxubee County and surrounding East Mississippi cities. Our primary service footprint includes Macon, Columbus, Starkville, West Point, Philadelphia, Kosciusko, and Aberdeen. Owner-operated by Well Schmidt, our business brings more than 27 years of local technical experience to every computer, phone, and tablet service job.

Question 2

Why do you recommend PC Matic for computer virus and ransomware protection?

Accepted Answer

We recommend and install PC Matic because it utilizes proactive whitelisting technology rather than traditional reactive blacklisting. Instead of waiting for virus databases to update after an infection spreads, PC Matic blocks all unapproved programs from running, offering superior defense against ransomware, zero-day threats, and spyware while simultaneously optimizing system operating performance.

Question 3

What types of mobile devices and computer accessories do you repair and sell?

Accepted Answer

We service a full range of consumer and business technology. In addition to desktop computers and laptops, we diagnose and repair smartphones and tablets, including screen, battery, housing, charging port and internal component replacement. We also stock a wide selection of technology accessories, including computer cables, networking equipment, external storage drives, and mobile device protection cases.

Question 4

How does your technical diagnostic and repair approval process work for new customers?

Accepted Answer

Our customer process is straightforward and transparent. When you bring your equipment to our Macon shop or contact us at (662) 361-8884, we evaluate the problem and conduct diagnostic testing. We then explain the recommended repair solution and cost estimate clearly. Once you approve the quote, we complete the necessary hardware or software service, thoroughly test the equipment, and return it to you fully restored.

Question 5

How long does a typical computer or phone repair take?

Accepted Answer

Most software issues, virus removals and phone screen replacements are completed within one to two business days. Hardware repairs that require ordering a specific replacement part, such as a laptop screen, motherboard or power supply replacement, usually take two to four business days depending on part availability. We confirm a realistic timeline with you when we approve the estimate, and we call you the moment your device is tested and ready for pickup.

Question 6

Will I lose my files, photos or programs during a repair?

Accepted Answer

Protecting your data is part of every job. Before invasive work such as an operating system reinstall or drive replacement, we back up your accessible files, then restore your documents, photos and settings afterwards. If a drive has already failed, we tell you honestly what recovery is realistic before charging for further work.

Question 7

Do you offer service for small businesses and office networks?

Accepted Answer

Yes. We support small business workstations, point-of-sale computers, shared printers, routers, network switches and cabling across Noxubee County and surrounding areas. We can supply the equipment, configure it, and provide ongoing local support so you are not calling a distant help desk when something stops working.

Question 8

How much does a diagnostic cost, and do you charge if the repair is not worth it?

Accepted Answer

We explain the diagnostic charge up front when you drop your device off, and no repair work begins until you approve the quoted price. If we determine a machine is not economically worth repairing, we tell you plainly and help you choose a suitable replacement computer or tablet instead of charging for unnecessary labour.

Question 9

What brands of computers, phones and tablets do you work on?

Accepted Answer

We service all major desktop and laptop brands, including Dell, HP, Lenovo, Acer, ASUS and custom-built PCs, along with mainstream smartphones and tablets. Because we are an independent, owner-operated shop, we are not restricted to a single manufacturer's approved repair list.

FAQ

Frequently Asked Questions

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